Terms and Conditions
Hello! I think it’s great that you decided to take up therapy and acknowledge your feelings. Not many people are able to make this decision and I am proud of you (hope you’re proud of yourself for this too).
A consent form will be shared with you before the therapy process begins. Signing the consent form means that I am taking your permission to work as your therapy provider to help you get better. The policies mentioned on this website or the consent form may be subject to change without prior notice.
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Mental Health Services
I will be providing "therapy/counselling" to you using an eclectic approach. This means that I use multiple therapy approaches in order to select the best treatment for each individual client. I recognize that different people may need different techniques to feel better. I am open to feedback and encourage you to tell me in case something makes you uncomfortable. Sessions are conducted online over video calls.
I will not be providing "support" (any communication over calls/text) in a "crisis" (self-harm/ emergency/ harmful situation). My services are limited to the 45 minutes of sessions, to which the booking is made in advance.
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Appointments:
Payment for all sessions has to be made in advance within 24 hours of deciding the slot to confirm the session.
If payment isn't made in advance, the slot is liable to be assigned to someone else who has completed the payment within time.
I accept payment via all UPI apps such as GPay, PayTM, PhonePe as well as direct bank transfer.
Please note:
I annually revise the fees (from the new financial year). The changes in the fee structure shall be informed a month in advance (in March) to the clients. Feel free to openly discuss barriers, if any.
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Transactions within India:
The UPI number for payments for all sessions is
For Paytm/PhonePe/UPI/GPay: +91 6290912662
For Bank Transfer:
You can pay via bank transfer to the details below.
Account Holder: Varuna Sharma
Account number: 41702352042
IFSC: SBIN0001536
Branch: Ansari Nagar
Bank Name: State Bank of India
Please share the screenshot on my Instagram (@mindfullstate) or my WhatsApp (+916290912662) once you complete the transaction.
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For International Bank Transfers/ Remitly/ Wise/ Revolut -
Name on Account: Varuna Sharma
Account number: 41702352042
IFSC: SBIN0001536
Branch: Ansari Nagar
Bank Name: State Bank of India
Screenshots for all payments/ transactions are only to be shared on my Instagram and WhatsApp number as mentioned above.
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Cancellations or Reschedule Policy
Sessions can only be rescheduled free of charge up to 24 hours (more than 24 hours) in advance.
In case of a reschedule or cancellation, the client must inform at least 24 hours in advance.
NO REFUNDS will be available if sessions are cancelled or rescheduled less than 24 hours prior to the session start time and the session will be considered as a last minute cancellation.
If the client does not join the session within 10 minutes of the scheduled start time, the session will be considered as a no-show and no refunds/ reschedules will be possible.
A new slot will have to be booked and payment is to be made again to confirm the new slot.
In case of a reschedule from the my end, you will be informed in advance as well.
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Confidentiality
The sessions will be completely confidential and private between you and the therapist. The only record of the session that will exist is any notes that the therapist takes as part of the process of therapy which is solely available to the therapist/ psychologist. No information including your name and number or any personal information will be shared with anyone without your explicit consent.
You agree to use a secure line/connection for these consultations, in a relatively quiet and private space. No audio or video recording of the session (either on mobile, using an app or online) is to be performed and the proceedings of this consultation are strictly confidential and must not be shared with any other individual or agency without explicit consent and prior notification.
You accept and understand that the proceedings of these consultations are not to be recorded, shared or disseminated by you or your relatives or any other individual to any third person or through social media.
However, despite safety measures taken, there are chances for breach in security in technology. In such instances, both client and psychotherapist will not hold the other responsible for the breach.
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Mental Health Act
A person with mental illness shall have the right to confidentiality in respect of their mental health, mental healthcare, treatment and physical healthcare. All health professionals providing care or treatment to a person with mental illness shall have a duty to keep all such information confidential which has been obtained during
care or treatment with the following exceptions, namely:
(a) release of information to the nominated representative to enable them to fulfil their duties under this Act;
(b) release of information to other mental health professionals and other health professionals to enable them to provide care and treatment to the person with mental illness;
(c) release of information if it is necessary to protect any other person from harm or violence;
(d) only such information that is necessary to protect against the harm identified shall be released;
(e) release only such information as is necessary to prevent threat to life;
(f) release of information upon an order by concerned Board or the Central Authority or High Court or Supreme Court or any other statutory authority competent to do so; and
(g) release of information in the interests of public safety and security
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Minors
If you are under 18 years of age, please be aware that the law may provide your parents the right to examine your treatment records. It is my policy to request that I will provide parents only with general information about our work together, unless we feel there is a high risk that you will seriously harm yourself or someone else.
In this case, I will notify them of our concerns. I will also provide them with a summary of your treatment when it is complete. Before giving them any information, we will discuss the matter with you, if possible, and do our best to handle any objections you may have about it. A letter of consent will be requested if the client is a minor. The letter of consent is to be signed by a legal adult who may or may not be their parent.
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Duty to Warn
In the event that it is reasonably believed that you are a danger, physically or emotionally, to yourself or another person, consent is given to us to warn the person in danger and to contact any person in a position to prevent harm to yourself or another person, including law enforcement and medical personnel.
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Interaction beyond sessions
Our relationship will now be a professional and therapeutic one. In order to preserve this relationship, it is imperative that we do not have any other type of relationship with you. Personal and/or business relationships undermine the effectiveness of the therapeutic relationship. I care about helping you but are not in a position to be your friend or to have a social and personal relationship with you. Gifts, bartering, and trading services are strictly prohibited and must not be shared/ exchanged.
Therapy is a way for you to become independent and self-reliant. For this purpose, we will not be able to text or call outside of our sessions unless it is to discuss session timings.
Any information available on Mind Full State website/social media is not therapy and is only available for awareness. It is not a substitute for therapy or a helpline.
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Consent to Transfer
By signing the consent form, you consent for your notes to be transferred to a new therapist in case you wish to get transferred. For the same, you consent for Mind Full State to have access to your case notes which will be kept confidential and will not be shared with anyone outside the organization without your consent.
Length and number of sessions
The number of sessions needed depends on many factors and will be discussed by the therapist. The length of a therapy session will be 45 mins. The video call link will be shared with you via email 1 hour prior to your session.
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Consent to Treatment
A consent form will be shared with you before any therapy is initiated. The consent form is an agreement for treatment between you (the client) and Mind Full State.
By signing the consent form you voluntarily agree to receive mental health assessment, care, treatment, or services and authorize us to provide such care, treatment, or services as are considered necessary and advisable by Mind Full State. Signing the consent form indicates that you understand and agree that you will participate in the planning of your care, treatment, or services, and that you may stop such care, treatment, or services at any time. By signing the consent form, you acknowledge that you have both read and understood all the terms and information contained herein.
Risks and Benefits of Therapy
Psychotherapy is a joint effort between the client(s) and the therapist. Progress and success may vary depending upon the particular problems or issues being addressed, as well as many other factors. Participating in therapy may result in a number of benefits, including, but not limited to, reduced stress and anxiety, increased ability to relate to others, a decrease in negative thoughts and self-sabotaging behaviors, improved interpersonal relationships, increased comfort in school, social, work, and family settings, increased capacity for intimacy, and increased self-confidence. Such benefits may also require substantial effort on the part of the client(s), including an active participation in the therapeutic process, honesty, and a willingness to change feelings, thoughts and behaviors. There is no guarantee that therapy will yield any or all of the benefits listed above.
Participating in therapy may also involve some discomfort, including remembering and discussing unpleasant events, feelings and experiences. The process may evoke strong feelings of sadness, anger, fear, etc. There may be times in which clients' perceptions and assumptions are challenged, and different perspectives offered. The issues presented by clients may result in unintended outcomes, including changes in personal relationships. Clients should be aware that any decision on the status of his/her personal relationships is your responsibility. During the therapeutic process, many clients find that they feel worse before they feel better. This is generally a normal course of events. Personal growth and change may be easy and swift at times, but may also be slow and frustrating. You may address any concerns you have regarding progress during your session. If you are the parent/representative of a client, there are limits to what will and will not be discussed in the course of treatment. These expectations will be clarified with you before treatment begins.
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Harm to Oneself
Suicide, or ending one’s own life, is a tragic event with strong emotional repercussions for its survivors & for families of its victims. Every therapist’s attempt is to prevent such an unfortunate event from occurring. However, it is an impulsive act & under such unpredictable circumstances, a therapist cannot be held liable for it.
It is important to note that Mind Full State is not a crisis intervention center & therefore does not provide emergency services. Services are rendered only during the scheduled sessions. Clients who have an emergency must use local & available emergency resources.
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Participation in Litigation
I will not voluntarily participate in any litigation, or custody dispute in which client and another individual, or entity, are parties. I have a policy of not communicating with client’s attorney and will generally not write or sign letters, reports, declarations, or affidavits to be used in a legal matter unless agreed upon at the beginning of the therapeutic relationship. I will generally not provide records or testimony unless compelled to do so. Should we be subpoenaed, or ordered by a court of law, to appear as a witness in an action involving a client; the client agrees to reimburse us for any time spent or preparation, travel, or other time in which we have made ourselves available for such an appearance at our usual and customary fees.
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Contact Information
In case you have any doubts, please reach out to us on our email mindfullstatetherapy@gmail.com or on WhatsApp at +916290912662.
Triveni Heights, Dwarka, Delhi 110078